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Product Support Notifications

RED BOOK® AWP Pricing Field Update

Date: June 30, 2016

Products affected: RED BOOK

Summary of notification: Due to the rising prices of specialty drugs, the AWP Pricing Fields will be adjusted to accommodate drugs with larger numerical values. Effective September 30, 2016, the AWP Pricing Fields will shift from 7 digits (99999.99 (5.2 format)) to 10 digits (99999999.99 (8.2 format)). We understand the value that accurate pricing information provides our clients and this update to RED BOOK deliverables will provide pricing information in greater detail.

We appreciate your business and trust that you continue to find value in our solutions. Please contact our Customer Resource Center at 800-525-9083, option 3, or our online technical support at micromedex.com/support if you have any questions regarding this update.

 


RED BOOK® FUL Pricing Update

Date: May 9, 2016

Products affected: RED BOOK

Summary of notification: Thank you for your continued use of RED BOOK Products. Effective April 1, 2016, as mandated by the Affordable Care Act (ACA), Federal Upper Limit (FUL) pricing is being applied to specific NDCs instead of at the substance, strength, route and form level.  We are in the process of making the appropriate changes necessary to support the new FUL pricing structure.

We sincerely appreciate your business and trust that you continue to find value in our solutions. Please contact our Customer Resource Center at 800-525-9083, option 3, or our online technical support at micromedex.com/support if you have any questions regarding this update.


 

Notice of Upcoming Maintenance for NeoFax® and Pediatrics

On Sunday, February 21, 2016, from 10 PM MST to 11:00 PM MST, NeoFax and Pediatrics will be temporarily unavailable for routine maintenance.

We appreciate your patience as we perform server maintenance and work to ensure the long-term health and availability of our online applications. We apologize for any inconvenience this may cause.

If you have any questions or require assistance, please contact Customer Support Services at 1 800 525 9083, option 3.


Micromedex® Solutions Ending Support for Internet Explorer® 8

Products affected: Micromedex 2.0, Micromedex Pharmaceutical Knowledge, CareNotes®, REDBOOK and Formulary products; and all CD delivered or locally installed products, including Healthcare Series, Neofax®, Pediatrics, Kinetidex, CKO/Ultimedex®, and Micromedex 360 Care Insights

Summary of notification: Beginning January 1, 2016, the Microsoft Internet Explorer® browser version 8 (IE8) will no longer be a supported browser for all Micromedex Solutions mentioned above in "products affected". This means the following:

  • Micromedex Solutions products will no longer be tested in IE8 after December 31, 2015
  • Defects deemed exclusive to IE8 will not be addressed or fixed after December 31, 2015

Users can continue to use IE8, with the understanding that Micromedex Solutions products will no longer be tested and defects deemed exclusive to IE8 will not be addressed after December 31, 2015.

Click here to read the full notification, including course of action and support contact information.


NeoFax® Customer Notices

Date: January 30, 2015

Products affected: All NeoFax® products, including mobile apps.

Summary of notifications: Please click the links below to read the full customer notifications.

Date: October 31 & November 5, 2014

Products affected: All NeoFax® products, including mobile apps.

Summary of notifications: Please click the links below to read the full customer notifications.

 


 

RED BOOK® Average Wholesale Price (AWP) Policy Update

Date: October 1, 2014

Products affected: RED BOOK

Summary of notification: As of October 1, 2014, the RED BOOK Average Wholesale Price (AWP) policy has been revised to reflect changing market trends. We have updated our AWP policy to address the need to report Suggested Wholesale Price (SWP) for some manufacturers. For your reference, the complete AWP policy continues to be available on our website and the latest, recently revised version can be accessed by clicking here.

We are committed to delivering the comprehensive current, and accurate drug pricing you have come to expect in subscribing to RED BOOK. Please contact us if you have questions. 

 


 


Support

Customer Support

United States and Canada: +1(800) 525-9083, dial 3, then 1 at the voice prompt

United Kingdom: +44 (0) 207 433-4476

International: +1(303) 486-6444

Email Customer Support

 

Product and Technical Support

United States and Canada: +1(800) 525-9083, dial 3, then 3 at the voice prompt

 

United Kingdom: BT Customers Phone: 0800-89-0011at the prompt enter: +1(800) 642-7723 or C&W Customer Phone: 0500-89-0011at the prompt enter: +1(800) 642-7723

International: +1(303) 486-6444

Email Technical Support