For Immediate Release
Top Hospital CEOs: Reimbursement Cuts and New Payment Models are Greatest Challenges Facing the Industry
Thomson Reuters Polls Top-Performing Hospital CEOs on Keys to Success, Biggest Challenges
Ann Arbor, MI, Sep. 07, 2011 — Reimbursement cuts and new payment models resulting from
healthcare reform are the biggest challenges confronting hospitals, according to a survey of top hospital
CEOs conducted by Thomson Reuters.
The survey asked CEOs of hospitals that won the Thomson Reuters 100 Top Hospitals®
award in 2011 to
rate the key challenges they face over the next one to three years, the reasons for their success, and the
importance of various industry issues.
The majority of hospital chiefs said reimbursement cuts and new payment models stemming from healthcare
reform are the greatest challenges confronting their organizations in the years ahead. The top five challenges
listed by survey respondents all have a connection to healthcare reform — decreased reimbursements,
uncertainty about the advent of Accountable Care Organizations, continued cost reductions, changing
physician alignment, and quality of care.
When asked to rate the factors that have driven their success, hospital CEOs most often cited a sustained
focus on quality. Other success drivers cited frequently were strong leadership, developing a culture of
excellence, and a strong relationship with medical staff.
The survey also asked executives to rank the importance of current topics in order of importance. They listed
quality measurement, medical staff alignment, and cost reductions as the top three. These were also the
three issues that hospital CEOs felt their organizations have made the most progress on.
The survey was conducted by phone from April 5 to May12, 2011. All CEOs interviewed were heads of
hospitals that won the Thomson Reuters 100 Top Hospitals award in 2011. The Thomson Reuters 100 Top
Hospitals program evaluates performance in 10 areas: mortality; medical complications; patient safety;
average patient stay; expenses; profitability; patient satisfaction; adherence to clinical standards of care;
post-discharge mortality; and readmission rates for acute myocardial infarction (heart attack), heart failure,
and pneumonia. The study has been conducted annually since 1993.
For a copy of the report summarizing the survey findings, 100 Top Hospitals CEO Insights, visit
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