Media Room

For Immediate Release

Truven Health Analytics Survey of Top Hospital CEOs Finds Common Approach to Management and Organizational Goal Development

Study Finds Link Between 100 Top Hospitals® Winners and Malcolm T. Baldrige Leadership Practices

Ann Arbor, MI, Nov. 19, 2012 — Hospitals that have received the 100 Top Hospitals award have extensively adopted the Malcolm T. Baldrige criteria for organizational goals and process improvement initiatives, according to new research from Truven Health Analytics, formerly the Healthcare business of Thomson Reuters.

The findings come from an annual survey-based study commissioned to tap the collective insights of the chief executive officers of the 2012 100 Top Hospitals award winners. This year’s research focused on adoption rates of the Baldrige leadership practices. It contained 26 questions organized into four areas: organizational environment, processes, results, and basic demographic information.

Following are the key findings:

  • Hospitals Use Baldrige Guidelines, Knowingly or Not: Overall, 100 Top Hospitals winners have extensively adopted the prescribed Baldrige practices, though 63 percent of them said they did not intentionally adopt Baldrige criteria as formal management guidelines.
  • Teaching Hospitals Use Baldrige Most Frequently: Nearly 70 percent of teaching hospitals that were awarded the 100 Top Hospitals designation noted that their teams have used the Baldrige Award criteria to develop organizational goals and process improvement initiatives.
  • Organization-Wide Alignment Remains a Challenge: Only 44 percent of respondents strongly agreed they had good alignment of results across the whole organization.
“The Baldrige program has long been the gold standard for leadership practices to drive higher quality and organizational performance. Our effort to use the 100 Top Hospitals National Balanced Scorecard to identify the use of these practices is an early step in the establishment of evidence-based management practices, ” said Jean Chenoweth, senior vice president at Truven Health Analytics. “These results are representative of Truven Health Analytics’ commitment to develop new insights necessary for leadership excellence and consistently high, balanced organizational performance.”

“In the near term, we plan to explore the issue of alignment further, ” said Julie Shook, chief investigator and product director, Center for Healthcare Analytics, Truven Health Analytics. “We would like to track the progress of top-performing organizations as they learn how to deliver consistent results across their businesses. Lessons learned from this research would be especially useful to healthcare organizations as they take on responsibility for population health.”

Truven Health’s formal research into Baldrige practices began in October 2011, with a study that found that Baldrige hospitals were six times more likely to be counted among the 100 Top Hospitals award winners and that Baldrige hospitals outperformed non-Baldrige hospitals on nearly all of the individual measures of performance used in the 100 Top Hospitals composite score.

The Truven Health Analytics 100 Top Hospitals study evaluates performance in 10 areas: mortality; medical complications; patient safety; average patient stay; expenses; profitability; patient satisfaction; adherence to clinical standards of care; post-discharge mortality; and readmission rates for heart attack, heart failure, and pneumonia. The study has been conducted annually since 1993. The latest edition of the 100 Top Hospitals, released this spring, evaluated 2, 886 short-term, acute-care, non-federal hospitals. The study used public information — Medicare cost reports, Medicare Provider Analysis and Review (MedPAR) data, and core measures and patient satisfaction data from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare website. Hospitals do not apply, and winners do not pay to market this honor.

The Baldrige National Quality Award for performance excellence is a public-private partnership dedicated to performance excellence. The award requires the evaluation of results across five categories: product and process outcomes, customer-focused outcomes, workforce-focused outcomes, leadership and governance outcomes, and financial and market outcomes. Healthcare organizations account for 50 percent of all Baldrige Award applicants, which also gauges performance in the education, for-profit, and not-for-profit sectors.

For more information about the 100 Top Hospitals program and to read the survey research brief, visit http://www.100tophospitals.com.

About Truven Health Analytics, part of the IBM Watson Health Business

Truven Health Analytics an IBM Company, delivers the answers that clients need to help them improve healthcare quality and access while reducing costs. We provide market-leading performance improvement solutions built on data integrity, advanced analytics, and domain expertise. For more than 40 years, our insights and solutions have been providing hospitals and clinicians, employers and health plans, state and federal government agencies, life sciences companies, and policymakers the facts they need to help them make confident decisions that directly affect the health and well-being of people and organizations in the U.S. and around the world.

Truven Health Analytics owns some of the most trusted brands in healthcare, such as MarketScan®, 100 Top Hospitals®, Advantage Suite®, Micromedex®, Simpler®, ActionOI® and JWA. Truven Health has its principal offices in Ann Arbor, Mich.; Chicago; and Denver. For more information, please visit http://truvenhealth.com.


Brian Erni
For Truven Health Analytics
J. Roderick, Inc. Public Relations