CUSTOMER
SUPPORT

Choose a category below

Please select a bar with your area of interest to see customer support, training, email, and phone contact information.

Analytic Consulting and Research
  • Customer Support  
    Submit or review support issues, find product information and updates, find solutions to common product issues, maintain personal contact information.
  • Online Communities
    Post and exchange best practices with Truven Health Clients, and find product information. Note: This Online Community is not open to the general public.
  • Product Training
    Obtain specific product training as needed.
Employer
  • Customer Support  
    Submit or review support issues, find product information and updates, find solutions to common product issues, maintain personal contact information.
  • Product Training
Government
  • Customer Support  
    Submit or review support issues, find product information and updates, find solutions to common product issues, maintain personal contact information.
  • Product Training
Health Plan
  • Customer Support  
    Submit or review support issues, find product information and updates, find solutions to common product issues, maintain personal contact information.
  • Product Training
Hospital: Management Decisions
Hospital: Patient Care Decisions

Customer Resource Center:

U.S. and Canada: +1.800.525.9083, option 3 for Support Services or dial direct extensions at the voice prompt.
         3, 1 – Subscription and Billing [business hours only]
         3, 2 – Mobile Applications Support [business hours only]
         3, 3 – Product Technical Support [24x7]

International Direct: +1.651.244.4000

Medicaid
  • Customer Support  
    Submit or review support issues, find product information and updates, find solutions to common product issues, maintain personal contact information.
  • Product Training
Pharmaceutical and Medical Device
  • For MarketScan databases and online tools including Treatment Pathways, Inpatient and Outpatient View, Sample Select, and Sample Select Prevalence, please e-mail marketscan@truvenhealth.com.