Though my inbox is usually flooded, a headline from the Modern Healthcare newsletter I receive caught my eye this week. A special report titled, “Learning to Be Lean,” showcased Presence Health’s Lean transformation. Not only did the article highlight tangible savings - sepsis mortality rate decreased from 24 percent to 9 percent for instance - but it also called attention to soft improvements achieved when engaged stakeholders commit to Lean quality improvements. Staff at all levels felt more comfortable approaching management with challenges and taking accountability for driving change. Engagement levels and morale of staff involved in improvement processes increased. Management was better able to pinpoint problem areas in order to determine the best course of action.
Presence Health has been a Simpler client for years and it is both rewarding and encouraging to see the organization’s improvements recognized. We’re proud to have had the management at Presence Health refer to Simpler as “the guys who got us started’ in Lean. And it’s encouraging that each year more healthcare organizations understand that in order to deliver the best care in today’s dynamic and challenging healthcare environment, productivity and efficiency must be at the center. These are among the goals of Lean.
I’d like to acknowledge some other Simpler clients included in the article as leaders in “adopting Lean methods to redesign clinical and business processes.”
- Simpler worked with Denver Health on its Lean journey to become the first health organization to be awarded the Bronze Medallion Shingo Prize for Operational Excellence. Patricia Gabow, M.D., former Denver Health CEO, is now one of our senior advisors.
- ThedaCare, a nonproﬁt community health system, turned to Simpler to work with their architects and builders when planning a new clinic. As ThedaCare’s Lean coaches and advisors from the inception of their improvement system in 2003, we were proud to help them rethink the building’s design to better meet patient needs, while completing it ahead of schedule and under budget.
- Our colleagues at Joan Wellman & Associates (JWA Consulting), who brought additional specialized expertise in Advanced Lean operating systems in healthcare when they joined Simpler and Truven last year, work closely with Seattle Children's Hospital.
As the Modern Healthcare article points out, only in the past decade or so have health systems adopted Lean. When I reflect back on the return and improvements our clients have seen in that time, I’m optimistic of the positive change Lean can deliver for years to come.
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