Once again, the selection of St. David’s HealthCare and Hill Country Memorial as 2014 Malcolm T. Baldrige award winners and performance on the 100 Top Hospitals®
National Balanced Scorecard overlap. Hill Country Memorial and five of the six hospitals in the St. David’s HealthCare system are or have been 100 Top Hospitals winners. This is important because a significant statistical association between use of Baldrige best management practices and highly balanced performance excellence, as measured by the 100 Top Hospitals National Balanced Scorecard, was found in a study performed for the National Institute of Standards and Technology in 2011
. At that time, only 21 hospitals had been named Baldrige Award recipients since its initiation in 1991. These new dual winners add to the growing list of dual winners announced by the Malcolm T. Baldrige program in 2013 (see listing below). This is all very good news for measurement of the impact of leadership in hard data.
The identification of a growing overlap between use of known best management practices (Malcolm T. Baldrige program) and objective measurement of leadership impact on an organization (100 Top Hospitals program) is a testament to the enormous potential of the emerging science of management. Unlike efforts to measure clinical and financial practice in healthcare, the objective research on measurement of leadership effectiveness is miniscule. There are good reasons for that. Very much like the now 30-year old effort to develop evidence-based medicine, complete success is elusive. Both the practice of medicine and the practice of effective leadership have a heavy component of “art” that defies quantification. Almost all of the thousands of management books published are experiential or philosophic – not empirical. Jim Collins’ books on chief executive officer characteristics and practices are among the very few evidence-based business books ever published. That is what makes the increasing number of Baldrige award winners who are also 100 Top Hospitals winners so heartening! There is the potential of an increasingly strong link between actual practice and empirical measurement.
To be explicit, the hospital recipients of the 2014 Baldrige Award are frequent 100 Top Hospitals award winners, which is based solely on a balanced scorecard analysis of public data:
- Hill Country Memorial is a four-time 100 Top Hospitals winner (2014, 2013, 2012, 2003) in the very difficult category of Small Community Hospitals.
- St. David’s Medical Center, Austin (which includes St. David’s Heart Hospital and St. David’s Georgetown) is a five time 100 Top Hospitals winner (2014, 2013, 2012, 2011, 2010) and is in the Large Community Class.
- St. David’s Heart Hospital, a part of St. David’s Medical Center, is a 2015 and 2013 50 Top Cardiovascular Hospital winner.
- St. David’s North Austin Medical Center is a three time 100 Top Hospitals winner (2014, 2013, 2012) also in the Large Community Class.
- St. David’s Round Rock is a 2012 100 Top Hospitals award winner in the Medium Community Class which is the most difficult class to be selected a winner.
- St. David’s South Austin Hospital was a 2001 award winner and also is in the Medium Community Class and a 2005 and 2004 50 Top Cardiovascular Hospital award winner.
In 2013, the Malcolm T. Baldrige program issued a listing of Baldrige and state or sector based state and sector program award winners who had also won the 100 Top Hospitals award.
Baldrige Award Recipients
- Advocate Good Samaritan (Downers Grove, IL) a 2010 Baldrige Award recipient
- North Mississippi Health Services North Mississippi Medical Center (Tupelo, MS) a 2012 Baldrige Award recipient
- Poudre Valley Hospital (Fort Collins, CO) a 2008 Baldrige Award recipient
- Regional Medical Center at Plano (Plano, TX) a 2011 Baldrige Award recipient
- Sutter Davis Hospital (Davis, CA) a 2013 Baldrige Award recipient
Baldrige-based State or Sector program awards
- Advocate Good Samaritan Hospital (Downers Grove, IL), 2010 Illinois Performance Excellence recipient, 2010 Baldrige Award recipient
- Advocate Lutheran General Hospital (Park Ridge, IL), 2012 Illinois Performance Excellence winner
- Banner Boswell Medical Center (Sun City, AZ) – parent Banner Health, 2012 Showcase in Excellence Award (AZ) winner
- Duke University Hospital (Durham, NC), 2013 Governor’s Award of Performance Excellence in Healthcare recipient (NC)
- INOVA Fair Oaks Hospital (Fairfax, VA), 2006 U.S. Senate Productivity and Quality Award (VA) winner
- Kettering Medical Center (Kettering, OH) – parent Kettering Health Network, 2010 Governor’s Award for Excellence (OH) winner
- Maury Regional Medical Center (Columbia, TN), 2009 Excellence Award (TN) winner
- McKee Medical Center (Loveland, CO), 2006 Timberline Award Recipient (CO)
- Riverside Methodist Hospital (Columbus, OH), 2005 Achievement of Excellence (OH) winner
- Sauk Prairie Memorial Hospital and Clinics (Prairie du Sac, WI), 2012 Wisconsin Forward Award winner
- SSM St. Joseph Hospital West Lake (Saint Louis, MO) – parent SSM Health Care, 2011 Missouri Quality Award recipient, 2002 Baldrige Award recipient
- St. David’s Medical Center and St. David's North Austin Medical Center (Austin, TX) – parent St. David’s Healthcare System, 2008 Texas Award for Performance Excellence winner
- St. Luke’s Hospital (Cedar Rapids, IA), 2010 Iowa Recognition for Performance Excellence winner
- Sutter Davis Hospital (Davis, CA), 2012 Governor’s Award for Performance Excellence (CA)
- Texas Health Presbyterian Hospital Rockwall (Rockwall, TX) – parent Texas Health Resources, 2013 Texas Award for Performance Excellence recipient
- University of Colorado Hospital (Aurora, CO) – part of a joint operating agreement with Poudre Valley Health System, 2010 Rocky Mountain Performance Excellence recipient, 2008 Baldrige Award recipient
Senior Vice President, Performance Improvement and 100 Top Hospitals