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Patient Activation Matters! Does Your Patient Health Education Solution Engage and Activate?

By Heather Du Mez/Wednesday, October 30, 2013

Heather Du Mez imageWith the proliferation of patient health education solutions designed to take patient engagement to the next level, how can you ensure the solution you choose engages your patients and increases their “activation?” Do your patients understand their role in the care process, including the knowledge, skills, and confidence to take on that role?

Research continues to demonstrate that highly activated patients are more likely to have better outcomes:
  • Highly activated patients have lower healthcare costs (1)
  • Patients with higher activation levels are more likely to have normal systolic blood pressure, triglyceride and HDL levels, a healthy weight, and less likely to visit the emergency room or become hospitalized (2)
  • Highly activated patients have more positive care experiences (3)   
At Truven Health Micromedex® Solutions, our collective experience of providing patient education solutions to thousands of hospitals world-wide, has resulted in evidence-based patient health education content that is designed to engage and activate. The content, found in our Micromedex® CareNotes® Solution, adheres to health-literacy standards (written at a 5th-to-7th grade reading level, in plain, easy-to-understand language) and  leverages ADDS (actionable, direct, directive, streamlined) design principles. CareNotes are:
  • Actionable. Instructions emphasize how to complete a task, including crucial details and steps describing the behavior a patient must change, or the actions a patient must perform. 
  • Direct. State information directly and concisely. The message is not complicated with extra words or unnecessary medical terms. 
  • Directive. Tell the patient what to do and what not to do, so the patient is not left to guess whether directions are necessary or merely suggested.
  • Streamlined. Remove information that is not necessary in order to highlight need-to-know information.
This approach is responsive to the research around activation and best represents the needs of our customers to keep their patients actively engaged in their own health care.

What innovations is your hospital or staff making to promote activation and to ensure the patient experience is interactive? What do you think are the most critical imperatives for activation improvement? Post a reply and share your ideas. Sharing our collective experiences is a great way to learn what is and is not working among your peers.

Learn more about how our comprehensive editorial process and procedures promote patient activation to improve health literacy, motivate patient behavior, and increase compliance.

Heather Du Mez, RN, BSN
Editorial Manager
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